Shipping & Delivery

Thank you for shopping with BLACKSAND. Below you’ll find details about our shipping process, estimated delivery times, and policies for both domestic and international orders.

All orders are processed within 1-3 business days (Monday-Friday) after payment is confirmed.
Orders are shipped from our warehouse in Bali, Indonesia.
You will receive a confirmation email with a tracking number once your order has been dispatched.

We are proud to partner with DHL Express to provide quick and reliable delivery across Indonesia.

Bali : 1 Business day
Java: 1-2 Business day
Sumatra & Kalimantan 2-3 Business day
Eastern Indonesia: 3-4 Business day

Southeast Asia : 2-4 business day
Australia & New Zealand : 3-5 business day
Europe : 4-7 business day
United States & Canada : 4-7 business day
Middle East : 4-7 business day
Rest of the World : 5-10 business day

Shipping rates are calculated at checkout based on your delivery location and the weight of your order.
Free shipping may be offered for selected promotions or minimum order thresholds. Follow us on Instagram or check our homepage for updates.

All international shipments may be subject to customs duties, VAT, or import taxes depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Once your order ships, you’ll receive a tracking email. You can monitor your shipment directly via: www.dhl.com

We do our best to ensure timely delivery, but occasional delays may happen due to:

> Customs processing
> Holidays or high-volume periods
> Weather or natural events

For assistance with delayed or lost packages, please email us at Customer@blacksandthelabel.com

Please ensure your shipping address is accurate before placing an order. BLACKSAND is not responsible for lost packages due to incorrect or incomplete addresses.