Frequently Asked Questions
How do I care for my items?
Resort wear: To ensure correct treatment please refer to individual care labels on each product. Dry Clean only.
Swimwear: To ensure correct treatment, please refer to individual care labels on each product. Rinse in cold water and dry in shade.
How do I use a promo code or store credit code?
Enter promo or store credit code at checkout at the top right-hand side in the box marked ‘Gift card or discount code’ and press ‘apply’. This will minus the store amount from your order total, or apply the discount to the order.
I’m unable to place my order. What do I do?
If an error message keeps occurring in your checkout process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method.
I have reached out to the customer care team and have not heard back. What should I do?
Our customer care team is available 9am till 5pm business days AEST. Please be mindful our team works internationally and may be on a differing time zone and allow 1 business day for a response to be received.
Do you have a size chart?
We have a comprehensive size guide for you to follow, but if you have specific questions about an item that are not already mentioned in the details section on each product please contact our Customer Care team.
Can I cancel my order without being charged?
Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.
What if the item I am interested in is sold out in my size?
All current season items are restocked throughout the year. You can register for immediate email notifications of a restock on the product page of the item you are interested in. Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchange.