Privacy Policy

BLACKSAND THE LABEL

At BLACKSAND THE LABEL (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.blacksandthelabel.com] (the “Site”), make a purchase, or interact with us through our services.

By using our Site, you consent to the data practices described in this policy.


1. Information We Collect

We may collect the following types of personal data:

a. Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

b. Payment Information

  • Credit/debit card details (processed securely via third-party payment gateways)

c. Technical Information

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited and time spent

d. Cookies and Tracking Technologies
We use cookies to enhance your experience, such as keeping items in your cart and remembering preferences.


2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Send order confirmations and shipping updates

  • Respond to your inquiries or customer service requests

  • Improve our website, products, and services

  • Send marketing communications (if you opt-in)

  • Prevent fraudulent transactions and secure our platform


3. Sharing Your Information

We may share your information with:

  • Payment processors (e.g., Midtrans, Stripe)

  • Shipping partners (e.g., JNE, J&T, DHL)

  • Email marketing tools (e.g., Mailchimp, Klaviyo)

  • Analytics services (e.g., Google Analytics)

We do not sell your personal data.


4. Data Retention

We retain your information as long as necessary for the purposes stated above or to comply with legal obligations. You may request deletion of your data by contacting us.


5. Your Rights

As a user, you have the right to:

  • Access and review your personal data

  • Correct inaccuracies in your data

  • Request deletion of your data

  • Opt out of marketing communications

  • Withdraw consent (where applicable)

To exercise your rights, please email: customer@blacksandthelabel.com


6. Security

We take reasonable steps to protect your personal information. All transactions are encrypted via SSL and processed through secure payment gateways.


7. International Users

If you are accessing the Site from outside Indonesia, please note that your data will be processed in Indonesia and potentially in other countries where our service providers are located.


8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from children.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site indicates acceptance of any revised policy.


10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

BLACKSAND THE LABEL
Email: customer@blacksandthelabel.com
Bali, Indonesia